We're looking for a highly motivated and customer-focused individual to join our team as a Customer Support Executive. If you're passionate about providing exceptional service, enjoy problem-solving, and thrive in a dynamic environment, we want to hear from you!

About the Role

• This is a full-time, on-site, shift-based role for freshers and experienced candidates (0-2 years). As a Customer Support Executive, you will be crucial in ensuring our customers have a seamless and positive experience. Your key responsibilities will include:
• Responding promptly and professionally to customer inquiries via chat and phone.
• Providing accurate quotations and assisting customers with their purchase decisions.
• Maintaining accurate customer data and comprehensive communication logs.
• Collaborating effectively with internal teams to resolve customer issues quickly and efficiently.
• Meeting important lead-response and conversion targets.

Who We're Looking For

• Excellent spoken and written English skills.
• Fast and accurate typing skills.
• Strong customer service and outstanding communication abilities.
• Flexibility to work weekends or odd hours as needed.
• Sales experience is a bonus.
• A self-driven attitude and the ability to work independently.

Qualifications

Language Proficiency:

• English (Required)
• Hindi (Required)
• Kannada (Plus)
• Tamil (Plus)

Compensation & Benefits

• Salary: ₹1,80,000 – ₹2,40,000 per annum (based on experience).
• Health Benefits: Health insurance.
• Time Off: Paid sick time.

Work Schedule

• Job Type: Full-Time, On-site, Shift-based.
  

Why Join Mantara?

• At Mantara, you'll be an essential part of a team that creates beauty through design.
• Be part of a fast-growing company with opportunities for professional growth.
• Work in a dynamic, design-forward environment.
• Help shape the experience of a luxury home hardware brand.
• Contribute to projects that are appreciated by thousands of design-conscious customers.

Ready to provide exceptional support and be a voice for luxury? Apply now!